Shipping Policy
1. Shipping Area
DUMINĖE currently ships orders within the United Kingdom.
International shipping may become available in the future. Available shipping destinations and delivery options will be displayed at checkout.
2. Processing and Delivery
Orders are processed as quickly as possible.
Available UK shipping options:
Standard Shipping – £4.99
Estimated delivery: 2–4 business days
Express Shipping – £5.99
Estimated delivery: 1–3 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
3. Order Tracking
Where tracking is available, you will receive shipping confirmation and tracking information by email after your order has been dispatched.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
5. Delayed or Lost Orders
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.
If an order is confirmed as lost in transit, we will provide an appropriate replacement or refund in accordance with applicable consumer law.
6. Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us as soon as possible and provide your order number and, where appropriate, photographs showing the issue.
We will work with you to resolve the issue in accordance with your statutory consumer rights.
7. Undeliverable Orders
If an order is returned to us because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue attributable to the customer, please contact us to arrange the next steps. Additional shipping charges may apply where appropriate.
8. Consumer Rights
Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer protection law.
