Shipping policy
1. General Information.
Welcome to MB “ADI ir draugai”, operating as www.duminee.com.
We care about ensuring your orders are delivered safely and on time. This Delivery Policy explains the main shipping terms.
2. Delivery Area
Currently, we deliver products within Lithuania.
Delivery costs and times may vary depending on the location.
3. Delivery Times and Processing
All our products are made to order.
Order preparation: 1–3 business days
Standard delivery within Lithuania: 2–3 business days
Once your order is shipped, you will receive a confirmation email with the tracking number.
4. Shipment Tracking
When your order is shipped, you will receive an email with a tracking link, allowing you to monitor the shipment status and the estimated delivery date.
5. Delivery Address
Please provide a correct and complete delivery address.
We are not responsible for shipments delayed or lost due to an incorrect address.
If you need to change the address, please contact us before the order is shipped.
6. Delayed or Lost Shipments
Delivery may be delayed due to circumstances beyond our control (weather conditions, courier operations, strikes, etc.).
If a shipment is confirmed as lost by the carrier, we will offer:
A replacement product, or. A full refund
7. Damaged Shipments
If you receive a damaged shipment, contact us within 48 hours of receipt.
Please provide:
The order number. Photos of the damage
8. Undeliverable Shipments
If a shipment is returned due to:
Incorrect address. Non-collection. Other reasons
We will contact you regarding reshipping. Additional delivery fees may apply.