Refund policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unopened and in its original packaging, in the same condition in which it was received. Proof of purchase is required.

To request a return, please contact us at dumineee@gmail.com before sending any item back. Returns sent without prior approval may not be accepted.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible so we can resolve the issue.

Certain items may not be eligible for return where an exception applies under applicable consumer law, including certain sealed goods once opened for health or hygiene reasons, personalised items and gift cards.

This policy does not affect any statutory rights you may have under applicable consumer protection law.

Once an eligible return has been received and approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.